Season 2, Episode 006 | Maintaining Empathy and Compassion in a Crisis with Matthew Horace

How do you restore business operations and move forward in the midst of the worst possible tragedy?

Matthew Horace, Chief Security Officer at Mayo Clinic, spent more than two decades as a federal agent before transitioning to the private sector. Over the course of his career, he helped navigate three of the biggest tragedies imaginable: The Oklahoma City Bombing, Hurricane Katrina, and Hurricane Sandy.

In this episode, Matthew joins host Cheyene Marling to discuss the leadership principles he’s learned throughout his career. Listen in as he breaks down why empowering and taking care of your people is the most important part of business resilience and critical event management.


Key Takeaways:

  • Restoring operations and taking care of your people should be top priority
  • Learn the business elements of your job
  • People are your most important resource


Related Resources:


What to listen for:

[03:39] Soft skills to elevate your career

[06:40] Transitioning from public to private sector

[10:04] Matthew’s advice to his younger self

[15:19] Give people the opportunity to prove their skills


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Guide Getting Started with Resilience Management

This guide is designed to help you break down silos to improve readiness and response capabilities and build confidence in the resilience of your organization.