Episode 010: The Pillars of Operational Resilience with Jayaraj Puthanveedu

What do you do when the project you were recruited for suddenly disappears? Now, you’re left without a role in an organization that doesn’t know what to do with you.

For our guest, that’s the reality he faced.

Jayaraj Puthanveedu, Global Head of Operational Resilience, Cyber Fraud and Third Party Tech Risk, is a technologist turned accidental risk manager. Despite losing the role he was hired for at his first job, he found an opportunity while doing research on the then-unknown world of IT security. Since then, he’s worked in a variety of fields including cybersecurity, business continuity and resilience, and operational risk management.

In this Leaders episode, Jay joins to discuss the importance of a multi-faceted approach to business resilience and how emotional intelligence and situational awareness helped him through the biggest challenge of his career.


Key Takeaways:

  • Always be looking for the next opportunity
  • Have a broad understanding of your organization
  • You won’t be right all the time
  • Don’t be afraid to take risks


Related Resources:

What to listen for:

[02:25] A pivotal moment in Jay’s career

[07:34] How 9/11 changed everything

[12:18] Get a broad view of the business

[14:47] International challenges

[18:54] You need a mentor

[20:21] Jay’s biggest challenge

[25:15] Always keep learning

[26:21] Advice to his younger self


Subscribe to our email to get updates on the latest episodes.


Subscribe to Business, Interrupted on your podcast app of choice to make sure you never miss an episode.

Guide Getting Started with Operational Resilience

This guide is designed to help you set a solid foundation for operational resilience, get traction with executives, and boost confidence that your organization has done all that’s practical to prepare for disruptions.