Mobile Access to BC Plans: Mobilize Faster, Respond Rapidly, and Coordinate Recovery

In a technology-driven society, smartphones are always in hand, watches connect online, rings track where we go, laptops get smaller and lighter, and tablets are as common as books.As consumers rely more on mobile technologies, organizations of all sizes are adapting. The modern business model no longer requires rows and rows of people at desks in single locations to get work done. Mobile technology makes workloads more flexible.

Unfortunately, when it comes to business continuity, a lot of organizations continue to lag behind. While some are moving from paper-printed plans, many still use technologies that require on-site access. Although there may be a sense of security with that approach, the reality is, in many disruption and disaster scenarios, access to on-site systems can be limited, if not completely inaccessible.

That’s why an increasing number of business continuity professionals are adopting business continuity solutions that offer mobile-enabled access to their plans and communication processes.

In Castellan’s 2019 Business Continuity Benchmark Survey, 63% of respondents said the ability to access plans from mobile devices is a critical or important BC software feature that adds value to their BC program.

The Benefits of Mobile App Capabilities for Business Continuity

Fast-Moving Responses

Business continuity by nature is fast-moving. When faced with critical situations, response teams must analyze, respond, and communicate without delay. Not being able to access those critical BC plans in times of crisis can further hinder response and recovery efforts.

Business continuity mobile applications, like CastellanCM, enable organizations to act quickly with secure, offline action during a crisis. Teams can easily access necessary employee and key stakeholder contact information, response plans and supporting documents.

With a business continuity mobile option, your organization can mobilize your response team and key stakeholders who maintain and approve your mission-critical plans.

Mobile Access and Security

Protecting your BC program and plan information is important, and we understand that. So how should mobile access work?

First, it’s important to mention that many business continuity management solutions (BCMS) tout mobile access for incident response; however, most require WIFI or cellular connections to work. You should select a BCMS that enables plan access during an incident with or without a WIFI or cellular connection.

Also, data security is imperative, not just for your web-based solutions, but also your BC mobile app. Make sure your mobile app encrypts your data and prevents outward sharing of your sensitive information. You’ll want your team members to be able to access your plans and download related documents within your app, but limit access to those who don’t have the right credentials.

A quality BC mobile app should also give your administrators access control so you can add and delete user access as employees join your team, leave, or change positions.

Look for solutions that also employ two-factor authentication for an additional layer of security.

Visibility from Act with Castellan

Our Act with Castellan mobile app ensures your employees, especially those who have tasks related to response and recovery, can access your business continuity and disaster plans even if they lose connectivity.

From the mobile app, team members can see playbooks that are specific to the scenario they’re facing. If they’re not sure what to do, they can delve into the playbooks for additional information about what type of event it is, what their roles and tasks are, and documents that explain what they should do.

When connected to WIFI or a cellular network, the app can be used to help facilitate real-time information exchanges during an incident. For example, team members can see their assigned tasks. They can then create real-time status updates and send that information back to the incident command center, no matter where they are. This is an important communication tool that helps incident managers stay abreast of what’s going on throughout the response process, through recovery, and eventually return to normal operations.

When incident tasks get underway, team members can indicate they’re in progress and then update status when complete.

Access is Key for Incident Management

When it comes to disaster and disruption response, access to critical information is key. Mobile devices are changing the way we do business, and how you handle your business continuity program should be no different.

Business continuity mobile access empowers your team to act quickly no matter where they are in times of crisis—with or without connectivity. By working with Castellan and adding mobile access to your program, you can feel more confident that your employees know what to do during an event.

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